Adidas product/s can be returned within 14 days of delivery. Our returns are free of charge.
If you received items from one order in several parcels, the 14-days return period begins on the day you received the last parcel.
The following conditions must be met:
- The product must be unused and unworn.
- The product must be in its original state and packaging with the original tags attached.
- Apparel must have the original packaging and original tags attached.
- Accessories must have all parts of the original packaging. Accessories must remain vacuum - sealed if it comes in a sealed packaging.
- Footwear must be in the original shoe box with original tags attached. Sticker on the shoe box should not be removed or altered in any form. The shoe box must be returned with additional outer packaging to avoid damage in transit.
Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.
If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:
- Obtained from a source other than https://lamalolly.com/
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)
We do not exchange Products. If you wish to exchange a Product, you will need to return your purchase for a refund and place a new order. For info on how to submit a return, click here.