All online transactions made by wt+ members will earn wt+ points. Do ensure that registered email address for the brand online store and wt+ account is identical. Do ensure you are signed up and signed in as an online member to continue earning points upon checkout.
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1. What happens if member forgets their login email or password? Member can login to wt+ portal to reset the password for the account to check for their email or password. Alternatively, please contact help desk at help@wtplus.com.sg
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2. When will the wt+ points be reflected in my membership account? For online transactions, points are awarded based on the final purchase price after taking into product returns and exchanges done within 14-Day Exchange Policy, plus 7 days of points processing. Earned points are reflected on the 21st day after ordered products are fully delivered. If the 21st day falls on a weekend or public holiday, the earned points will be reflected on the following business day. Eg. If member purchase on 1 July 2021 (Thur), they will receive the online points on 22 July 2021 (Thur). |
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3. How do members check wt+ points earned? Login to https://www.wtplus.com.sg/ to view points balance. |
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4. What if I did not receive my points for online transaction? Kindly contact help desk at help@wtplus.com.sg with an attachment of members’ online invoice.
For full FAQs, please click here. |
