- For online transaction: Earned points are reflected after all items are fully delivered. Points are awarded based on the final paid amount.
- For in-store transaction: Earned points are reflected immediately in your account.
If you return an item, those reward points are taken off the balance. If a reward has been issued before the return was made, your points balance will go into negative.
For missing points or points discrepancy, please Contact Us by scrolling to bottom of the page and provide us with the following:
- Order ID
- Receipt no./ photo of receipt
- Brief description of the issue