FAQ

Promotions

• 15% off (3pcs), 20% off (min 4pcs) | CNY Sale Part 2
• CNY 2023 | wt+ member benefits
• $18 off min spend $88 | CNY Sale
• Lamalolly x ShopBack PayLater
• Lamalolly x Atome
• Surprise Vouchers

Account & Membership

• wt+ Club Welcome voucher terms and conditions

Order

• Before your order (Pre-order)
• After your order (Post-order)
• Order cancellation or amendments
• Corporate/Bulk Purchase Inquiry
• Missing Items in Order

Payment

• Payment methods
• Guidelines to update payment methods

Delivery

• Our delivery schedule & fee
• Delivery address eligibility
• Order delivery journey
• Overseas delivery
• Order helpline

Return/Refund

• Return & exchange policy
• Adidas return & exchange policy
• Return form guideline
• [Online] Store Return
• Returns packing guide
• Drop off guide: SingPost

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Others

• Career inquiry
• Collaboration inquiry
• [Online & In-store] Product & price difference