FAQ

Promotions

• Lamalolly x Atome
• Surprise Vouchers

Account & Membership

Order

• Before your order (Pre-order)
• After your order (Post-order)
• Order cancellation or amendments
• Corporate/Bulk Purchase Inquiry
• Missing Items in Order

Payment

• Guidelines to update payment methods
• Payment methods

Delivery

• Our delivery schedule & fee
• Delivery address eligibility
• Order delivery journey
• Overseas delivery
• Order helpline

Return/Refund

• Return & exchange policy
• Adidas return & exchange policy
• Return form guideline
• [Online] Store Return
• Returns packing guide
• Drop off guide: SingPost

Others

• Career inquiry
• Collaboration inquiry
• [Online & In-store] Product & price difference
• Wt+ membership
• Wt+ points for online transaction
• Redeem online cash voucher using wt+ points